What is your Love Language?
Happy Valentine’s Day! Can you imagine what it would be like to finally be able to communicate in a love language that really speaks and resonates with your partner and […]
What is Your Biggest Regret?
If you are like most people, when you do a review of your life up to this point, you probably have at least a couple of decisions, actions or inactions […]
What does Agile Digital Leadership mean anyway?
“A leader is best when people barely know he exists when his work is done, his aim fulfilled, they will say: we did it ourselves.” (Lao Tzu, 4th century BC.) […]
What can you do when motivational talks and affirmations don’t work?
The long hot summer has arrived and with it more heat and stress for many people, maybe even you! (Yes, I know the magic of the World Cup is on, […]
Thriving in Uncharted Waters
Like many people, you may be feeling rather panicked at the recent unprecedented events taking place globally and locally, as the world responds to the threat of the COVID 19 […]
The Real Truth behind Successful Sales
There are many erroneous beliefs surrounding sales. Many entrepreneurs believe that ‘sales’ is a job to be relegated only to those who have specific sales skills and are employed to […]
The Marriage of NLP and Customer Service – Introduction Article
Ever since I can remember I have observed the quality of the customer experience in Jamaica and wondered how to fix it. Perhaps you have had the same thought yourself […]
Shifting from Manager to Leader with NLP!
I recently read an article posted by a colleague which spoke about how to shift from being a manager to being a leader (which in case you didn’t realize, is […]
Rapport – Key to Positive Relationships
From a sales perspective, you always start by finding the need that your product or service will fill. Often in our effort to make the sale, we lose sight of […]
Quick Wins for Up-Leveling Your On-Line CX
Companies slow to adapt to reaching customers through on-line store fronts, have found themselves behind the eight ball over the past few months. The COVID-19 pandemic has triggered a sudden […]