How much do you procrastinate?
My Mother always said ‘Procrastination is the Thief of Time’ – she was right! “Emancipendence” month has almost passed again and while thinking about our brave heroes who fought tirelessly, […]
How liberated are you?
As we approach the time of year in Jamaica that we humorously refer to an ‘emanci-pendence’ (for non-Jamaicans this is a contraction of our ‘Emancipation’ from slavery, the celebration of […]
How do you go from Purpose to Profit?
There’s an increasing global trend that shows that persons are putting more and more value on living their passions and purpose to ensure their own personal fulfillment as well as […]
Guiding Teams Beyond Command and Control
The foundation of effective leadership lies in the ability to cultivate and use positive intelligence as a leader and to encourage the use of it within the team. This involves […]
Getting past Survival Mode
Yesterday, NLP Financial Coach, Dennise Williams of Financially Focused, interviewed me on her radio programme – the question was, how can we get past Survival Mode? For me, “Survival mode” equals […]
Sales + Customer Service = Positive Customer Experience?
According to Micah Solomon, renown Customer Service and Business Author, “Customer service is the new sales engine”. This may seem obvious to some, but given that these two customer-facing groups […]
Do you feel like you are diving with sharks?
Vision boarding and being clear on your goals is one aspect of developing your personal and business plan, but truthfully, living a life without limits or building a business also […]
Do boundaries limit or empower you?
What do you think of when you think of boundaries? You may think of “limits” and “being boxed in”, and on the other hand, it can also mean ‘self-definition’ and […]
Customer Service and COVID-19
COVID-19 is having an extraordinary impact on our personal and business lives. The ‘daily grind’ of facing long traffic delays to and from work have given way to hours spent […]
Connecting with Customers in the Virtual Space – Article #3
The COVID-19 pandemic has sky-rocketed even the late adopters into cyber space, forcing them into often uncomfortable and largely unknown territory over-night. While the early starters had enjoyed a competitive […]