Guiding Teams Beyond Command and Control
The foundation of effective leadership lies in the ability to cultivate and use positive intelligence as a leader and to encourage the use of it within the team. This involves […]
Getting past Survival Mode
Yesterday, NLP Financial Coach, Dennise Williams of Financially Focused, interviewed me on her radio programme – the question was, how can we get past Survival Mode? For me, “Survival mode” equals […]
Sales + Customer Service = Positive Customer Experience?
According to Micah Solomon, renown Customer Service and Business Author, “Customer service is the new sales engine”. This may seem obvious to some, but given that these two customer-facing groups […]
Do you feel like you are diving with sharks?
Vision boarding and being clear on your goals is one aspect of developing your personal and business plan, but truthfully, living a life without limits or building a business also […]
Do boundaries limit or empower you?
What do you think of when you think of boundaries? You may think of “limits” and “being boxed in”, and on the other hand, it can also mean ‘self-definition’ and […]
Customer Service and COVID-19
COVID-19 is having an extraordinary impact on our personal and business lives. The ‘daily grind’ of facing long traffic delays to and from work have given way to hours spent […]
Connecting with Customers in the Virtual Space – Article #3
The COVID-19 pandemic has sky-rocketed even the late adopters into cyber space, forcing them into often uncomfortable and largely unknown territory over-night. While the early starters had enjoyed a competitive […]
Coaching – What’s in it for you?
January 27, 2020 It seems that the Coaching profession is really taking a firm foothold across the globe. IBISWorld, a well-known provider of business information and market research estimates the business […]
Do you amaze your customers with the speed of complaint resolution?
Last week I fell prey to a scammer and my card was fraudulently used to purchase a Netflix subscription. I heard the ‘ping’ on my phone from an SMS message […]
Building Your Own Human Capital
How do you build your human capital? What a good question! I believe that human potential is THE MOST valuable resource and unfortunately, many place their focus (time, attention and […]