Guiding Teams Beyond Command and Control

The foundation of effective leadership lies in the ability to cultivate and use positive intelligence as a leader and to […]

Getting past Survival Mode

Yesterday, NLP Financial Coach, Dennise Williams of Financially Focused, interviewed me on her radio programme – the question was, how […]

Sales + Customer Service = Positive Customer Experience?

According to Micah Solomon, renown Customer Service and Business Author, “Customer service is the new sales engine”. This may seem […]

Do you feel like you are diving with sharks?

Vision boarding and being clear on your goals is one aspect of developing your personal and business plan, but truthfully, […]

Do boundaries limit or empower you?

What do you think of when you think of boundaries? You may think of “limits” and “being boxed in”, and […]

Customer Service and COVID-19

COVID-19 is having an extraordinary impact on our personal and business lives. The ‘daily grind’ of facing long traffic delays […]

Connecting with Customers in the Virtual Space – Article #3

The COVID-19 pandemic has sky-rocketed even the late adopters into cyber space, forcing them into often uncomfortable and largely unknown […]

Coaching – What’s in it for you?

January 27, 2020 It seems that the Coaching profession is really taking a firm foothold across the globe. IBISWorld, a […]

Do you amaze your customers with the speed of complaint resolution?

Last week I fell prey to a scammer and my card was fraudulently used to purchase a Netflix subscription. I […]

Building Your Own Human Capital

How do you build your human capital? What a good question! I believe that human potential is THE MOST valuable […]